150-hour of self-study course

Study popular tourism destinations and improve your sales skills with IATA’s Travel and Tourism Consultant course, to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products and gain the skills to process ticket exchanges and reissues. Improve your sales skills to successfully turn prospect and existing customers into returning customers and learn how to understand how industry regulations affect your travel operations.

This course is a step toward earning an IATA Diploma in:

Travel and Tourism Consultant Diploma Travel Sales and Operations Diploma

Key Topics

• Destinations
• Selling techniques and social media marketing
• Fare construction and ticket exchanges/reissuance
• Travel industry laws and regulations
• Niche products including tour customization, luxury and group travel options
• Accommodation products other than hotels
• Study with the help of an Instructor

Course content

The key topics that are covered during this course include:

• Popular tourism destinations
• Sales techniques
• Airfare construction and ticket exchanges/ reissuance
• Travel industry laws and regulations
• Tour, luxury and group travel options
• Accommodation (other than hotels)
• Social media marketing

What You Will Learn

Upon completing this course, you will have the skills to:

• Identify and provide advice on popular destination countries
• Advise on modes of transportation, accommodation, and tour products
• Apply IATA resolutions to your travel business and activities
• Prospect new and existing customers and counter sales objections
• Construct complex itineraries and manage changes to ticketed journeys

Who Should Attend

• Foundation in Travel and Tourism graduates
• Retail, home-based and niche travel consultants
• Reservations, marketing and sales personnel

IATA Diploma awarded

Upon successful completion of the final examination.